Consumption: 315 points of trust in exchange for today's 365 days of worry

Life is good, the days are beautiful, it is a happy thing to decorate the home, but I am afraid to buy a problematic home product, duang, add a terrible stunt to the home. The survey found that more than 70% of netizens purchased household items had problems, showing that there are still many problems in household products.

Quality is worrying, household items are difficult to rest assured

The survey found that 73.9% of the respondents had problems with quality and service when they purchased household products. At the same time, poor quality and durability were also the most worried questions for respondents. The proportion of choice was as high as 72.8%. 15.2% of respondents are worried that the purchased home products are fake.

According to the survey results, among the most prone to household items, the most popular choices are lighting and lighting products, with a proportion of 42.3%%, followed by paint and wall paint, with a ratio of 37.8%, followed by tiles and wooden floors. Bathroom products and wallpapers, the number of people selected is about 20% of the total number. The three types of household products, such as wardrobes, cabinets, doors and windows, respondents believe that the problems are the least, and the proportion of choice is below 10%.

Decoration is not easy to home decoration problems

The netizens who participated in the survey said that their homes are generally 5-10 years old, and even more than 10 years will consider a renovation. The proportion of people accounts for 38% and 33.7% respectively, so for most consumers, the decoration is one. A very important thing. But such a major event has many problems that consumers are worried about.

More than half of the respondents said that the leaking of the bathroom wall in the home was the most troublesome problem in their decoration. Secondly, the respondents were most worried about the problem of the tile falling off and the wall cracking, the proportion was 45.6% and 43.3% respectively. . Then there is the problem of blackening the floor and shorting the socket. The proportion of people selected is 34.7% and 21.7%.

Before and after the renovation, the area that consumers think is the most prone to problems is the bathroom space. At the same time, more than 60% of the respondents said that the shower faucet is the most prone to problems in the bathroom space. The symptoms are generally leaking or uneven water. One-third of the respondents think that the lighting equipment in the bathroom space is the most prone to problems, and up to 46.3% of the respondents think that the tiles in the bathroom space are the most prone to problems, and the problems caused by the tiles are easy to cause water seepage. occur.

It can be seen that the bathroom is the most problematic when it is home decoration. In addition to the bathroom, 20% of the respondents think that the kitchen and the living room are the concentrated places where the home decoration problem occurs. They think that the lighting equipment and the general problem are easy to cause problems. ceramic tile. In addition to the household items that are commonly used by consumers, the wooden floor of the commonly used bedroom is as high as 95% of the respondents are worried about cracking and bending.

Inadequate consumer awareness, poor service

In addition to consumer concerns about household items and decoration, the survey found that respondents' awareness of rights protection needs to be improved. Only 57.6% of the respondents signed and carefully confirmed the relevant renovation contract before the renovation, and even 30% of the respondents said that they did not sign any contract or agreement.

When there is a problem with the purchase of household products, up to 68.4% of the respondents will decide whether to defend their rights according to the price, while 65.2% of the respondents indicated that they have not experienced the rights protection, and only 13.4% of the respondents have rights and successful respondents. . It can be seen that consumers are not very aware of the need to protect their own rights and interests, which also allows a small number of illegal businesses to take advantage of.

When there is a problem with household items, nearly 80% of respondents will choose to ask for help, but 45% of the respondents also said that the merchants generally deal with the repair or replacement, only 20 Respondents indicated that the merchant would provide a free service. For consumers, 46% of respondents said they have never sought after-sales service from brand manufacturers, and only one-third of respondents have sought after-sales service and got the services they deserve.

315 is only once a year, but consumers' concerns are there every day, and consumers are always hoping that every product they buy is genuine. For consumers, when purchasing home products, they must pay more attention to their own awareness and rights protection, so as to better protect themselves. For merchants, instead of researching consumers why they want to buy a toilet in Japan, it is better to spend their time on products and services, so that consumers can buy every product with confidence.

For more information on China's furniture industry, please pay attention to the official website of Xianghe Furniture City ().