When a customer uses a POS machine, he will occasionally encounter a situation where the payment has not been received. Of course, this situation rarely occurs. However, there is no small matter in the collection. Please don’t panic. Today, Xiaobian and everyone share it. The reason for the arrival of the account and the solution.
Reason one: Determine whether it is a unilateral account. The so-called unilateral account means that the transaction is not successful, and the customer will receive the debit memo text, but the money will not be paid to the merchant, and the money will be returned to the cardholder by the bank. If the card issuing bank returns to UnionPay or when the signal is terminated by UnionPay feedback POS, the POS will not receive the feedback signal, but at this time, the debit memo has been sent, which causes the cardholder to receive the message but the POS does not. The result of the purchase order. At this point, you need to perform the punching operation on the captain of pos. The card amount will be returned to the cardholder, and then the card transaction will be resumed.
Reason 2: The merchant did not receive the SMS message, and thought that there was no settlement. This situation is very common and is also a business.
Reason 3: The POS payment company did not settle the merchant, that is, the bank has settled the credit card to the payment company, and the payment company did not settle the account to the merchant. It is especially important to note that this situation will only occur in the Erqing payment company. This will not happen if the payment company is regulated by the People's Bank of China and UnionPay. At this point, you need to determine if your POS machine is a POS machine for the second payment company. If you have another machine, it is recommended that you confirm and use it carefully.
Reason 4: There is another situation that is relatively rare. That is, the funds have been settled to the customer. The customer has not settled the payment company because he has changed the settlement card or the settlement card is lost. Check the settlement card information and check if the bank has not actually arrived.
Reason 5: There is still a negligible situation, that is, the payment company's settlement data is entered incorrectly. This situation will only occur at the first settlement. Due to the incorrect settlement of the settlement information, the payment of the company's payment cannot be transferred successfully.
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