Seagate 2TB monitoring dedicated hard drive firmware corruption data recovery


Case name: Seagate 2TB monitoring hard disk open firmware damage recovered successfully

Customer Name: A company

Media Name: Seagate's seagateST2000VX000 capacity 2TB

希捷2TB监控专用硬盘固件损坏数据恢复

Figure 1: Seagate monitoring hard drive firmware is very common

Symptom: The monitoring suddenly fails to start normally, the hard disk is not recognized, and there is no obvious abnormal noise.

Data recovery and forensics process:

1. Technical analysis: Darth data recovery engineer connects the hard disk to the hard disk data recovery pre-checking machine, pre-checks the hard disk, and finds that this Seagate 2TB hard disk can be detected. The sound of the hard disk working is not abnormal, but the hard disk is always busy. The status is not ready in time. As shown in Figure 2.

希捷2TB监控专用硬盘固件损坏数据恢复

Figure 2: The typical performance of hard disk firmware corruption is that the state of the hard disk is busy.

According to experience, this is a common fault of Seagate hard drives. The terminology is: firmware information is corrupted. The specific performance is that the BSY light is always on, which means that the hard disk is always busy and cannot enter the ready state.

2, we hang the hard disk into the Darth data recovery dedicated machine, open the firmware repair program, do a comprehensive test of the firmware information of the hard disk, and finally the fault is locked in the hard disk SMART table and the compiler has an abnormality. The SMART meter is equivalent to the monitor in the hard disk. When SMART records too much information, it will make the SMART table explode. After the burst table, SMART will not work normally, and the hard disk will strike.

First we have to empty the SMART table and then clear the G table. The G table is the defect table in the hard disk, and then the compiler is re-established again. In general, the above operation, the hard disk can work normally. Let's see if the hard drive is ready for use.

As shown in the figure, the state of the hard disk has changed from the previous BSY to the DRD and DSC, which indicates that the hard disk is already in the ready state. As shown in Figure 3.

希捷2TB监控专用硬盘固件损坏数据恢复

Figure 3: After the firmware repair is complete, the hard disk is ready

We scan the sectors of the hard disk to see if it can be accessed. The sector can be accessed to copy data directly. As shown in Figure 4, you can see that the sector access is very good, all green, indicating that the hard disk status is completely normal.

希捷2TB监控专用硬盘固件损坏数据恢复

Figure 4: Let's scan the sector of the hard disk, the status is very good

Next, let's expand the directory to see if the hard drive data is normal, as shown in Figure 5.

希捷2TB监控专用硬盘固件损坏数据恢复

Figure 5 After the Seagate hard disk firmware is repaired, the partition is intact, the directory is complete, and the data recovery is successful.

Finally, we can copy the hard drive data directly.

3, data recovery results: 100% success

to sum up:

This case is a typical hard drive firmware corruption problem, requires data recovery and forensics engineers to master the hard drive firmware structure, and is proficient in the startup process of Seagate hard drives.

Expert suggestion: Once the hard disk media is found to be abnormal, try not to try to power on as many times as possible to avoid further damage to the hard disk. It is recommended to find the Dresd Data Recovery Company for professional data recovery () work.

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