Online shopping furniture is the preferred route for many busy young people. But recently, when the reporter visited the home store, I heard the customer Ms. Liu and the salesman complained that a month ago, I bought a set of panel furniture on the Internet. The pictures looked beautiful, but when I installed it, I found that the plates were cracked to varying degrees. With a pungent smell. After she strongly requested a return, the online store said that as long as the customer posted the postage, they would give back. Ms. Liu said with anger that she should spend money to buy lessons.
“Some building materials are very convenient to buy online, but like products that require professional installation and after-sales service, such as furniture, flooring, cabinets, etc., it is recommended that you go to the physical store to buy.†Changchun several large decoration company designers and engineering department The supervisor gave his own experience. And the brand furniture salesman in the large home store also said that friends who don't have time to visit the home store, it is best to choose online and offline synchronization, such as online optimistic products, in the home store to do event promotions, procurement, quality, after-sales guarantee At the same time, the price will be more favorable.
The furniture in the wedding room was fully waited for 4 months.
Speaking of the topic of online shopping furniture, reader Mr. Ma is helpless. Orders placed in January this year, until March, online shopping sofas, beds, TV cabinets are late, so that they can not enter the new house during the wedding, can only go directly from the woman's home to the hotel. In April, the furniture was delivered, and the pungent odor was very serious. The pregnant wife could not enter the new house and could only be placed for one year.
Red Star Meikailong Changchun Yuanda Mall, a brand furniture person in charge said that to understand the logistics of online shopping furniture, they can only communicate with the store on the Internet, but this is particularly passive. In the physical store to buy, the salesperson will tell the customer the time of arrival of the furniture before the purchase, so that the customer can order the furniture according to their own situation, at the same time, the salesperson will promptly inform the customer of the furniture logistics purchased. When problems arise, they will be adjusted in time. Face-to-face communication is the most direct and effective way to communicate.
The physical store also has such a poor quality for online purchases.
The reader, Ms. Hao, is now particularly reluctant to buy online. She said that although she has 4 years of online shopping experience, she is still accidentally "in the middle of the move." A few months ago, in order to change the home for a new sofa, she deliberately went to the home store to choose the way, and then found the brand's online shop online, bought a sofa. Although the price is nearly 1/3 cheaper, it took a few days to find that the sofa cushion is softer and softer. It is not the same as the physical store. It is very uncomfortable and the frame is a bit strange. After communicating with the physical clerk, the other party said that the brand does not have an online store, and Ms. Hao is buying a knockoff.
Liang Wei, the construction supervisor of Mingwei Decoration, said that he also liked online shopping for a while, but he was very cautious about large pieces of furniture. He analyzed that most people are attracted by online shopping. In addition to the price advantage, beautiful pictures are also very important, but many of these pictures are taken by professional photographers, with professional lighting, the refined effect will appear. Even if you find the goods in the store on the Internet, you must check with the store, and then confirm the order, in order to prevent the situation of Ms. Hao, and spend money to buy the knockoffs, not worth the candle.
Seeing praise is also easy to fall into the trap
"All said that online shopping to see the store level, netizens evaluation, but I was also cheated." Reader Fang said that he bought a set of bedroom solid wood furniture online a year ago, double bed + two bedside tables + a four-door wardrobe, All of them are less than 10,000 yuan. The reason why I can firmly base the order, because I saw the netizen commenting that "the quality is particularly good" and "high cost performance", etc., after the goods arrived, he found that the solid wood is solid wood, but the work is particularly rough, there is a strange smell, smoked The eyes are very uncomfortable. He immediately gave the bad review on the Internet. As a result, the store immediately called and asked Mr. Fang to change it to praise and give it a return. "It seems that these praises are all man-made operations, and they will never buy online." Mr. Fang said angrily.
Lily decoration designer Yang Lin believes that the principle of “a penny and a share of goods†applies everywhere, just like buying furniture, not looking carefully, measuring the quantity, how to know whether it is pure solid wood, the same, the sofa does not sit, Even if you have a big brand, it’s not suitable for yourself if you don’t feel comfortable buying it.
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