The remote fee is close to 1,000 yuan. The "upstairs fee" and "material fee" are numerous. After buying the product, it will not be repaired after one year... In recent days, the after-sales service problem in the home industry has been repeatedly exposed, and the money is paid from the consumer (deposit Or the beginning of the whole paragraph, it is like falling into the trap of swallowing money, there are countless places to spend money behind; and if the consumers do not take the initiative to ask, the shopping guide will rarely inform one by one. What are the pitfalls of after-sales service in the home industry? Recently, the reporter visited some people in the industry to expose you one by one.
Warranty outside the six rings to receive "remote fees"
Have you ever thought that if there is a quality problem in the product under warranty, what should I charge each time? Recently, the reporter learned in the urban Wanjiale water heater counter, the water heater warranty for five years, three links, water pipes and other warranty for one year. If the consumer's home is outside the Sixth Ring, a “remote fee†of 30-50 yuan will be charged for each door-to-door repair during the warranty period.
The reporter's investigation found that the "remote fee" for the door-to-door repair during the warranty period is only the behavior of a few merchants. Most of the other merchants promised free home repair regardless of the distance. However, the first delivery is different. For example, in the case of the Sixth Ring, the "remote fee" is usually charged, ranging from one to two hundred yuan to as many as one thousand. A cabinet purchaser told reporters that the remote fee outside the six rings is at least 800 yuan. Another staff member who sells the floor even claims that it is only possible to deliver free of charge within four rings. In addition, even within the five rings, if it is a little further away from the company's warehouse, it will still receive a "remote fee."
Material costs are all based on the worker's mouth
In addition to the remote fee, the material fee is also an important part of the post-charge in the home industry. The same is the Wanjiale water heater, its sales staff said that the door installation should charge the material costs of various parts including tees, valves, elbows, etc., and there are not many restrictions, "all workers look at the scene, how much material needs to be collected How much money.†In general, consumers are laymen, not sure how much material should actually be used; all by the installation workers a mouth, the reliability of which makes people wonder.
It is reported that after paying the full amount of household building materials, it is not uncommon to charge the materials for door-to-door installation. The shopping guide of a well-known brand floor in this city said that the 32-square-meter large-sized apartment is an example. In addition to buying more than 20 square meters of floor space, consumers also need to buy the door and skirting line. The former is 28 yuan. The latter is 18 yuan a meter, and these accessories add up to more than 400 yuan.
The seemingly ordinary toilets also have space for materials that consumers can't imagine - the four-and-fifty-dollar eight-character valve is a must-have item, and no toilet can be installed.
Tiles are not upstairs, not laid, not repaired
"Our tiles are only sent downstairs, not upstairs, not paved, not repaired." A brand ceramic salesman in the city told reporters that tiles are not paved in the industry practice, consumers generally pay for their own shops Stickers, tile dealers or manufacturers do not give stickers. As far as the brand is concerned, the goods are only sent downstairs and are not allowed to move upstairs. He took out the printed contract that had been printed in the store. The reporter saw that the contract was a uniform format contract for the store. However, unlike other stores in the store, in addition to the terms of the type printing, the handwriting added the goods. Send it to the downstairs and other words.
“The contract is very clear.†The salesperson believes that if consumers want to buy a product, they must sign a contract; and if they sign a contract, they have accepted and agreed to these handwritten terms. He also said that the tiles sold are guaranteed for one year. When the reporter asked if the home was far away and the door-to-door repair was charged remotely, he said that there was no charge during the warranty period, but after one year, they could not be repaired.
"Upstairs fee" for price increase
For many citizens who are renovating for the first time, the “upstairs fee†is still a new word. What kinds of products may charge this fee?
“Each package starts at 3 yuan, 3rd floor 3 yuan, 4th floor 4 yuan, 5th floor 5 yuan.†A brand floor salesperson from Zhejiang gave the reporter an account, and also took a small apartment of more than 30 square meters as an example. , plan to go to the kitchen, bathroom, floor area of ​​about 20 square meters. One square meter of floor is a package, and the entire room floor needs 20-30 bags. If the customer lives on the fifth floor and there is no elevator, you can choose two ways to calculate the upper floor fee: one is for one price, 150 yuan; the other is for the package, the middle number is 25, then the fifth floor needs 5× 25 = 125 yuan.
It is understood that in addition to the floor, there are many types of products such as ceramic tiles, all of which receive "upstairs fees." Some insiders suggested that before buying a product, the public should consult in advance whether there are any follow-up charges, specific expenses, etc., and avoid the merchants continue to use various names in the name, the slaughter is not discussed.
Colanders And Strainers,Pot Strainer,Vegetable Steamer Basket,Vegetable Steamer Pots
Xiongyang Household Co., Ltd , https://www.yjkitchen-manage.com