Looking at the furniture samples in the furniture store, I placed the order and sent it to the house one month later. The buyer thought it was another way. Mr. Zhang, who lives in the Wenbo Shuxiang Community, encountered this situation. He refused to pay more than 10,000 yuan, and called the newspaper hotline 49666000 to complain to the seller.

Order 榉木家具 down payment of 20,000

Mr. Zhang and his wife made a basic renovation in the house of Wenbo Shuxiang. After purchasing some furniture, they stayed in the near future. About a month ago, they came to the Chengzhongcheng Home Expo Center, where they watched the “Nanfeng” brand wooden furniture in the store.

At the time, the salesperson told them that the wooden furniture was made entirely of eucalyptus.

"Television all day and night said that the plate has formaldehyde or something." Mr. Zhang said, "At that time, I thought that the expensive point is expensive, the body is important thiophene."

After listening to the salesman lobbying, Mr. Zhang and his wife customized a set of wooden sofas, coffee tables, chairs, and two beds, about 30,000 yuan. According to the contract, they paid a down payment of about 20,000 yuan.

Home has damage, they refuse to pay the last payment

The furniture was delivered to the doorstep the morning before. "We were all ready to stay that day." Mr. Zhang said, but when they examined the furniture in detail, they were shocked. The material of the furniture was not the coffin that the salesman said, more like a synthetic board.

“The six wooden chairs with a value of more than 700 yuan have obvious scratches.” Mr. Zhang suspects that these chairs are not customized at all, but samples from the store.

A piece of wood under the bed, each with a crack. The corner of a bed board was also scratched. According to the contract, this bed is worth more than 5,000 yuan.

“This is more than 30,000 yuan of furniture?” Mr. Zhang said with great anger, “How do you ask us to live in?” They refused to sign and pay more than 10,000 yuan for this.

The store confirmed that the six chairs are samples

Yesterday morning, Mr. Zhang and his wife took the reporter to the Mulan mattress store on the second floor of the city center. The clerk said that the cracked wood can be replaced. For the scratches on the chair, they said that all the furniture is made of eucalyptus, but the six chairs are indeed samples that have been placed in the store.

Because the manufacturer has not produced the model of the chair purchased by Mr. Zhang and his wife, the store sent the sample to the past. “We can arrange for staff to repair or replace another model of chair,” the staff said.

In this regard, Mr. Zhang asked: "If you are willing to buy samples, you will move directly back home a month ago, and also custom-made cognac?" He also said that the other type of chair recommended by the salesperson was sold by the store. The price is tens of dollars lower than the current chair. How can it be replaced directly?

Since the store manager Chen, who had received them at the beginning, had a holiday on the same day, the clerk said that he would contact Mr. Zhang for consultation today. Subsequently, Mr. Zhang conducted a complaint registration at the City Center Service Center.

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