Habitat model to the people of Harbin Zhangrui Qin goods manufacturing shop face a market leader in the building materials store to buy furniture, solid wood furniture is committed when the clerk sales, home delivery only to find that after a "cardboard" furniture. In response to this matter, the merchant believes that there is no fraudulent sales , but promised to return the goods without compensation, and additionally compensated for 3,000 yuan of condolences.
Ms. Zhang Ruiqin renovated the new house and planned to buy reputable solid wood furniture. She went to the pioneering store of a building materials market in Harbin to select furniture. On March 11th, Zhang Ruiqin came to the store on the third floor of the model shop. "At that time, a clerk named Xuan Xuan introduced it, what is South African black walnut solid wood furniture, and solid wood ash solid wood furniture. I saw it really nice, the solid wood is still environmentally friendly, I bought a lot of furniture." Ms. Zhang said.
Due to the consumer protection date of March 15th, the merchants sold at a discount. Zhang Ruiqin was divided into two times. At a discounted price of less than 60%, he spent 38,600 yuan to purchase a variety of furniture such as coffee table, dining table, TV cabinet, dressing table and bookshelf. "At the time of delivery, because the workers were not careful, the corner of the activity cabinet of the bookshelf was broken, and the next thing was 'showy stuffing'." Ms. Zhang said that the solid wood furniture promised by the merchants was only a layer of wooden skin outside, and many of them were inside. The layer is made of a "paper shell" and the blade is scraped straight off the slag.
When she saw a problem with the broken furniture, Ms. Zhang began to inspect other furniture. She used a blade to scrape a drawer of the TV cabinet and found that the drawer was a "paper shell"-like "stuffing" in addition to a so-called "solid wood" foreskin.
Zhang Ruiqin was very angry and found a model shop. “The merchants said that they are selling wood furniture. The furniture that has been sold is not refundable, but an additional event cabinet for bookshelves can be given.†Ms. Zhang said that she spent less than 40% and spent nearly 40,000 yuan. Money, such expensive furniture, is not solid wood. “Businesses are fraudulently selling, and the result is that they want to use a small cabinet to send consumers. They are too shameful to do so!â€
In order to protect her rights and interests, Ms. Zhang hired a lawyer. "The model is really true, I promised to return it. But since I am already more real, I have to defend my rights. This also gives the business a lesson, so that they no longer cheat sales, lest other consumers be deceived. Zhang Ruiqin said that she will require the merchant to double the compensation in accordance with the provisions of the Consumer Protection Law.
The reporter learned from the recording materials provided by Zhang Ruiqin that the salesperson Xuan Xuan admitted that it was a slip of the tongue and did not explain clearly. The sale said that the African mahogany furniture, but the actual is the wood furniture.
In response to this matter, Yu Haijuan, the person in charge of the building materials market pioneer store floor, said that the "small model" store sales contract does not reflect the word "solid wood", the mall does not think it constitutes fraudulent sales. However, in line with the principle of “disputing consumers with disputesâ€, the mall allows the “model†store to return free of charge, and the mall gives 3,000 yuan of condolences.
Yu Haijuan said that the shopping mall also coordinated the two sides, but did not reach a settlement, the proposal can be resolved through legal channels. If it is finally confirmed that there is false sales in the “model†store, the mall will impose penalties on the “model†and even remove it.
Zhang Ruiqin is very dissatisfied with the results given by the business. "Don't say that at that time it was claimed to be African mahogany furniture, that is, the furniture I bought was ordinary solid wood. I believe it! Now that I have spent so much money, I bought the furniture made of 'paper shells'. Isn't this a pit person? "Ms. Zhang said that she will solve the matter through legal channels and must discuss it."
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